Refund policy

If you receive a damaged, leaking, or incorrect item, you may request an exchange within 3 days of delivery. The item must be unused, in its original packaging, and with all tags and seals intact.

To submit a claim, email us at alharamaenenterprises@gmail.com within 3 days of delivery. Please include your order number, a description of the issue, and clear photographs or an unboxing video showing the damaged or incorrect item.

Exchanges are not available for change of mind, fragrance preference, or products that have been opened, used, altered, or returned without their original packaging. Approved exchanges are subject to product availability. If a replacement is unavailable, we may provide an eligible refund through the original payment method.